Scorecard
4
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New alert · NPS ≤ 6
Applewood Kia · Sales · Survey S-10458 scored 4
2 min ago · Day 0
Alert escalated · Day 6
Kia Ste-Foy · Service · Fixed Right First Time = No. Sent to Dealer Principal, DPSM and Regional Manager
1 hr ago
Alert overdue · Day 3
Bank Street Kia · Sales · No action logged in 3 business days
3 hrs ago
System announcement
New KPI targets take effect October 1, 2026. Review them in Resources.
Yesterday · CX Admin
Incentive program launched
[Program name] runs [Start date] to [End date]. Target: ASSI ≥ [xx].
Sep 24
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EN
FR
User Name
CX Admin · National
Kia E-Checklist
Kia Digital Product Guide
Kia Way
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Scorecard Recipients
View: 11003 Applewood Kia
Add recipient
Recipients come from the employee file only. No free-text emails (SRS 9.4)
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Scorecard type
Position title
Employee
Language
Both Dealer Service and Sales Score Card
Dealer Sales Score Card
Dealer Service Score Card
Both Dealer Service and Sales Score Card
Dealer Principal
Employee 01 – [email]
English
Default
Both Dealer Service and Sales Score Card
Dealer Sales Score Card
Dealer Service Score Card
Both Dealer Service and Sales Score Card
General Manager
All selected
English
Default
Dealer Sales Score Card
Dealer Sales Score Card
Dealer Service Score Card
Both Dealer Service and Sales Score Card
Sales Manager
Employee 07 – [email]
French
Dealer Service Score Card
Dealer Sales Score Card
Dealer Service Score Card
Both Dealer Service and Sales Score Card
Service Manager
Employee 12 – [email]
English
Kia (CX) · Wireframe · Scorecard Recipients · Sample data