Trend Report

Last refreshed Sep 29, 2026, 2:42 PM ET
Segment: EV modelsView: Central Region
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Survey type
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Engine Type
Model Year
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EV Models
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DescriptionOct 2025Nov 2025Dec 2025Jan 2026Feb 2026Mar 2026Apr 2026May 2026Jun 2026Jul 2026Aug 2026Sep 2026Oct 2026YTD
Completed Surveys3,3023,0792,5061,8141,8052,9563,2623,3473,6483,2243,3003,52746827,351
Records Received6,7755,4845,1963,5134,0506,0746,2916,5237,7576,6506,4947,6202,52857,500
Index and Measure Scores
SSI (Sales Index)94.994.694.995.095.494.894.694.394.494.394.794.692.994.6
NPS89.587.587.986.388.988.587.086.986.286.288.387.483.387.2
Promoter (%)91.5%90.0%90.9%89.5%91.3%90.7%89.6%90.1%89.2%89.4%90.4%90.1%87.4%89.9%
Passive (%)6.5%7.5%6.2%7.3%6.3%7.2%7.8%6.7%7.8%7.4%7.4%7.2%8.5%7.3%
Detractor (%)2.0%2.5%3.0%3.2%2.4%2.2%2.6%3.2%3.0%3.2%2.2%2.7%4.1%2.8%
Dealership Website
Did you visit the dealership’s website? (% Yes)67.7%66.8%68.9%69.3%68.0%67.5%67.7%67.1%68.6%67.3%67.0%67.9%63.0%67.7%
Dealership Website Index92.591.892.492.893.492.692.591.891.791.992.392.390.592.2
Overall website9.39.29.29.29.39.39.39.29.29.29.29.39.19.2
Website appearance9.39.39.39.49.49.39.39.39.29.29.39.39.39.3
Ease of navigating the website9.39.29.39.39.39.39.39.29.29.29.39.39.29.3
Ease of viewing vehicle pricing9.39.29.29.39.39.39.39.29.29.29.39.29.29.2
Facility
Facility Index93.093.193.493.293.593.193.092.992.892.993.193.091.893.0
Kia (CX) · Wireframe · Trend Report · Sample data