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Last refreshed Sep 29, 2026, 2:42 PM ET
Segment: EV modelsView: Central Region
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Survey TypeSurvey Type (Detailed)Survey IDAlert StatusAlert TypeDealer CodeDealer NameDistrictRegionSurvey ScoreCustomer NameCompleted DateCustomer EmailUpdated Customer EmailSales Person NameSales Person IDVINModelModel YearVehicle TrimSale DateInvitation Created DateInvitation Sent DateNPSCustomer Comments: NPSSurvey Start DateSurvey Length (min)Days to Complete
SalesSales – Short300016NewNPS ≤ 611003Applewood KiaW4WESTERN52.1A. NguyenSep 28, 2026nguyen@example.com–Employee 0140000KNA•••••••20800Sportage2026EXSep 12, 2026Sep 19, 2026Sep 20, 20263“Salesperson was pushy about add-ons”Sep 24, 202662
SalesSales – Long299979NewOverall Buying Experience ≤ 311027Applewood Langley KiaW4WESTERN41.0M. TremblaySep 27, 2026tremblay@example.com–Employee 0240137KNA•••••••20807Telluride2026SXSep 11, 2026Sep 18, 2026Sep 19, 20262“Delivery took three hours”Sep 23, 202691
SalesSales – Long299942OverdueNPS ≤ 611028Kia South VancouverW3WESTERN63.0R. SinghSep 26, 2026singh@example.com–Employee 0340274KNA•••••••20814Seltos2026LXSep 10, 2026Sep 17, 2026Sep 18, 20264“Nobody explained the financing terms”Sep 22, 202644
SalesSales – Short299905OverdueNPS ≤ 621028Kia West EdmontonW2WESTERN58.4L. MartinSep 25, 2026martin@example.com–Employee 0440411KNA•••••••20821EV92026LandSep 9, 2026Sep 16, 2026Sep 17, 20265“Price changed at signing”Sep 21, 2026120
SalesSales – Long299868EscalatedOverall Buying Experience ≤ 353012Bank Street KiaC3CENTRAL37.5J. RoySep 24, 2026roy@example.com–Employee 0540548KNA•••••••20828Carnival2026EX+Sep 8, 2026Sep 15, 2026Sep 16, 20261“Car not ready on time”Sep 20, 202673
SalesSales – Long299831EscalatedNPS ≤ 653139Orleans KiaC3CENTRAL66.2K. LeeSep 23, 2026lee@example.com–Employee 0640685KNA•••••••20835Sorento2026X-LineSep 7, 2026Sep 14, 2026Sep 15, 20266“Never got a follow-up call”Sep 19, 202651
SalesSales – Short299794ClosedNPS ≤ 651164Toronto KiaC2CENTRAL61.8D. WilsonSep 22, 2026wilson@example.com–Employee 0740822KNA•••••••20842Niro EV2026WindSep 6, 2026Sep 13, 2026Sep 14, 20264“Trade-in value felt unfair”Sep 18, 202682
SalesSales – Long299757ClosedOverall Buying Experience ≤ 361018Kia RepentignyE4EASTERN44.9S. BrownSep 21, 2026brown@example.com–Employee 0840959KNA•••••••20849K52026GT-LineSep 5, 2026Sep 12, 2026Sep 13, 20262“Paperwork had errors”Sep 17, 202665
SalesSales – Long299720NewNPS ≤ 661104Spinelli KiaE5EASTERN70.1C. GagnonSep 20, 2026gagnon@example.com–Employee 0941096KNA•••••••20856Sportage2026EXSep 4, 2026Sep 11, 2026Sep 12, 20266“Waited too long at delivery”Sep 16, 2026111
SalesSales – Short299683OverdueNPS ≤ 672027Edmundston KiaA1ATLANTIC55.0P. CôtéSep 19, 2026côté@example.com–Employee 1041233KNA•••••••20863Telluride2026SXSep 12, 2026Sep 19, 2026Sep 20, 20263“Felt rushed during handover”Sep 24, 202672
Showing 1–50 of 96 entriesRows per page
Kia (CX) · Wireframe · Alert List · Sample data

Survey Detail · 299618

Survey type
Sales – Long
Survey score
96.4
NPS
9
Completed
Sep 27, 2026
Dealer
53012 – Bank Street Kia
District / Region
C3 · Central
Customer
M. Tremblay
Sales Consultant
Employee 02
VIN
KNA•••••••20807
Model
Telluride SX 2026
Language
English
Alert
None

Responses

Overall, how satisfied were you with your purchase experience at this dealership?10 · Completely satisfied
How likely are you to recommend this dealership to a friend or relative? (NPS)9
Did the Sales Consultant demonstrate the vehicle’s audio, entertainment and navigation functions?Yes
Did the dealership offer to set up your first service visit?Yes
Were you contacted by the dealership within 3 days of delivery?No
Was your vehicle delivered with no issues?Yes
Satisfaction with the Sales Consultant10
Satisfaction with the paperwork completion8

Customer comment

“Very helpful staff. The delivery took longer than promised, but the team kept me updated.”

Alert Information

#36582
Alert ID36582
Survey ID299618
Survey TypeSales
Alert Created OnOct 18, 2026 1:16 PM
Alert Last UpdatedOct 18, 2026 1:16 PM
Alert CategoryOverall Buying Experience ≤ 3
StatusNew

Customer Information

Customer NameM. Tremblay
Customer Phone[555-555-0100]
Customer Emailtremblay@example.com
VINKNA•••••••20807
Model Year2027
ModelEV5

Alert Actions (History)

New alert created
By System
Oct 18, 2026 1:16 PM

Take Action

Call: M. Tremblay · [555-555-0100]
OR
Root cause *
Resolution *

Dealer Information

Dealer Code53012
Dealer NameBank Street Kia