Overall Performance
Last refreshed Sep 29, 2026, 2:42 PM ET
EV modelsCentral Region
Active incentiveQ4 Service Manager Recognition Program · Oct 1 – Dec 31 · For Service ManagersView detailsPDF
Alerts
New · Day 07
Overdue · Day 312
Escalated · Day 64
Closed · MTD38
Email delivery · MTD
Sent102,220
Failed10,541
CSI · Combined Index
92.00.6
This period Same period last year
Last year
92.6
Surveys
27,576
Resp. rate
28.8%
SSI · Sales Index
94.50.1
This period Same period last year
Last year
94.4
Surveys
9,596
Resp. rate
53.9%
ASSI · Service Index
90.70.5
This period Same period last year
Last year
90.2
Surveys
17,980
Resp. rate
23.1%
Program Health
September vs August
Records Received147,983
Aug 153,360
Aug 153,360
Business Rule Exclusion14,449
Aug 13,742
Aug 13,742
Eligible Sample133,534
Aug 139,618
Aug 139,618
Invalid Email14,300
Aug 15,040
Aug 15,040
Missing Email17,014
Aug 17,793
Aug 17,793
Invitations Sent102,220
Aug 106,785
Aug 106,785
Successfully Delivered91,679
Aug 95,679
Aug 95,679
Email Capture Rate68.7%
Aug 68.5%
Aug 68.5%
Full 6-month table available on desktop
Survey Completion
Top 5 · Sales Consultant
Employee 0153012 · 14 surveys100.0
▲ 98.2
▲ 98.2
Employee 0262002 · 11 surveys99.1
– 99.1
– 99.1
Employee 0362054 · 9 surveys97.8
▲ 96.4
▲ 96.4
Employee 0462069 · 12 surveys96.5
▼ 97.0
▼ 97.0
Employee 0561094 · 8 surveys95.9
▲ 94.5
View all employees▲ 94.5
Kia (CX) · Mobile wireframe · Sample data