Sales Performance
Last refreshed Sep 29, 2026, 2:42 PM ET
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SSI · Sales Index
94.5National · MTD · vs Sep 20250.4
Dealer—
District—
Region—
National94.5
RankDistrict —Region —National —
Sales Performance Trend
SSI by month · last 13 months vs the same months a year earlier
Sep 2025 – Sep 2026 Same months a year earlier (Sep 2024 – Sep 2025) National BP target
KPI Execution Rate
% of sales experiences where…
All 5 KPIs met62.5%
Any 4 KPIs met80.2%
Any 3 KPIs met91.7%
Any 2 KPIs met97.8%
National
Alert Metrics
| Created | Alert type | Dealer | Status |
|---|---|---|---|
| Sep 28 | NPS ≤ 6 | Applewood Kia | New |
| Sep 24 | NPS ≤ 6 | Bank Street Kia | Overdue |
| Sep 21 | Overall Buying Experience ≤ 3 | Kia Repentigny | Escalated |
Sales KPIs
Green at or above target, red below (SRS 7.9)
| Description | Completed | KPI met | KPI not met | Gap to target | Target |
|---|---|---|---|---|---|
| Demonstrated vehicle’s Aud/Ent/Nav functions | 7,272 | 96.3 | 3.7% | +1.3 | 95% |
| Offer to set up first service visit | 7,272 | 78.7 | 21.3% | +3.7 | 75% |
| Contacted within 3 days of delivery | 7,272 | 86.0 | 14.0% | -4.0 | 90% |
| Vehicle delivered with no issues | 7,272 | 92.7 | 7.3% | -2.3 | 95% |
| Review vehicle owner’s manual | 7,272 | 78.2 | 21.8% | +3.2 | 75% |
Program Health
Last 6 months
| Description | May | Jun | Jul | Aug | Sep | Oct |
|---|---|---|---|---|---|---|
| Records Received | 18,888 | 20,571 | 20,930 | 20,901 | 20,764 | 14,598 |
| Business Rule Exclusion | 151 | 143 | 128 | 104 | 104 | 64 |
| Eligible Sample | 18,737 | 20,428 | 20,802 | 20,797 | 20,660 | 14,534 |
| Invalid Email | 1,541 | 1,612 | 1,608 | 1,645 | 1,654 | 1,189 |
| Missing Email | 0 | 0 | 0 | 0 | 0 | 0 |
| Invitations Sent | 17,196 | 18,816 | 19,194 | 19,152 | 19,006 | 13,345 |
| Invitations Bounced | 1,292 | 1,421 | 1,562 | 1,579 | 1,673 | 1,156 |
| Successfully Delivered | 15,904 | 17,395 | 17,632 | 17,573 | 17,333 | 12,189 |
| Invitations Started | 10,308 | 10,980 | 10,889 | 10,818 | 10,674 | 7,431 |
| Invitations Abandoned | 661 | 685 | 680 | 691 | 762 | 570 |
| Email Capture Rate | 84.9% | 85.2% | 84.8% | 84.5% | 83.9% | 83.9% |
Impact Rank
| Region | Score | Surveys | Impact | Rank |
|---|---|---|---|---|
| National | 94.5 | 7,272 | — | — |
| WESTERN | 95.2 | 1,397 | 978 | 1 |
| CENTRAL | 94.7 | 2,041 | 408 | 2 |
| ATLANTIC | 95.2 | 575 | 403 | 3 |
| EASTERN | 94.0 | 3,259 | -1,629 | 4 |
Note: Impact = (Regional score − National score) × Survey count
Sales Metrics Performance
National vs regions
| Description | National | WESTERN | ATLANTIC | CENTRAL | EASTERN |
|---|---|---|---|---|---|
| Completed Surveys | 7,272 | 1,397 | 575 | 2,041 | 3,259 |
| Index and measure scores | |||||
| SSI (Sales Index) | 93.8 | 94.4 | 94.1 | 94.5 | 94.5 |
| NPS | 85 | 89 | 85 | 91 | 88 |
| Dealership Website Index | 93.2 | 93.1 | 96.5 | 94.1 | 95.8 |
| Facility Index | 94.1 | 94.9 | 92.7 | 94.9 | 95.9 |
| Sales Consultant Index | 94.4 | 95.3 | 95.0 | 92.3 | 95.4 |
| “The Deal” Index | 94.7 | 93.4 | 92.1 | 95.9 | 94.1 |
| Paperwork Completion Index | 95.2 | 96.0 | 95.2 | 96.1 | 93.8 |
| Delivery Process Index | 95.6 | 94.0 | 96.2 | 96.0 | 92.4 |
| SSI key performance indicators | |||||
| Demonstrated vehicle’s Aud/Ent/Nav functions | 80.6% | 82.1% | 96.3% | 86.3% | 89.9% |
| Offer to set up first service visit | 83.7% | 87.6% | 85.3% | 84.7% | 89.1% |
| Contacted within 3 days of delivery | 89.1% | 95.2% | 91.0% | 95.6% | 94.3% |
| Vehicle delivered with no issues | 96.8% | 90.8% | 81.1% | 94.4% | 96.3% |
Recent Comments
Most recent 30 · dot = sentiment (SRS 10.3)
| Region | District | Dealer Code | Sales Consultant | Survey ID | Survey Score | NPS | Alert Type | Customer Verbatim | Customer | Translate |
|---|---|---|---|---|---|---|---|---|---|---|
| EASTERN | E1 | 62122 | Employee 20 | 297945 | 79.5 | 1 | Overall Buying Experience ≤ 3 | Very disappointed. The finance manager… | A. Nguyen | |
| WESTERN | W1 | 31006 | Employee 21 | 298058 | 100.0 | 10 | – | Great sales associate. We appreciate… | M. Tremblay | |
| WESTERN | W4 | 12045 | Employee 22 | 298171 | 91.8 | 10 | – | We don’t know very much about your car l… | R. Singh | |
| EASTERN | E5 | 61153 | Employee 23 | 298284 | 98.9 | 10 | – | Le personnel a été très compréhensif et à… | L. Martin | |
| CENTRAL | C1 | 51080 | Employee 24 | 298397 | 100.0 | 10 | – | N/A | J. Roy | |
| ATLANTIC | A1 | 72054 | Employee 25 | 298510 | 52.1 | 0 | NPS ≤ 6 | Je me questionne si c’est un problème de c… | K. Lee |
Kia (CX) · Wireframe · Sales Performance · Sample data