Overall Performance

Dealership: 51080 Milton Kia
Last refreshed Sep 29, 2026, 2:42 PM ET
Active incentiveQ4 Sales Consultant Delivery Excellence · Oct 1 to Dec 31, 2026 · For Sales Consultants · all dealersProgram details (PDF)
ALERTS (23)
New1
Overdue1
Escalated
0
Closed · MTD3
Email delivery · MTD
Sent22
Failed10,541 (10.31%)
View open alerts
Segment: EV models
Period type
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Model
EV Models
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SSI · Sales Index
96.1Milton Kia · MTD · vs Sep 20250.1
This period Same period last year
Last year (Sep 2025)
94.4
Surveys
42
Response rate
53.9%
District rank
3 of 14
Region rank
18 of 71
National rank
46 of 198

KPI Execution Rate

% of your sales experiences where…

All 5 KPIs met64.3%
Any 4 KPIs met85.7%
Any 3 KPIs met92.9%
Any 2 KPIs met100.0%
Employee 01 · 14 surveys

Your Rank

Milton Kia vs district, region and national · MTD

MeasureScoreDistrict rankRegion rankNational rank
SSI (Sales Index)96.13 of 1418 of 7146 of 198
NPS915 of 1422 of 7161 of 198
Dealership Website Index94.82 of 1411 of 7130 of 198
Facility Index95.96 of 1427 of 7174 of 198
Sales Consultant Index97.21 of 146 of 7114 of 198
“The Deal” Index93.68 of 1435 of 71102 of 198

Sales Performance Trend

SSI by month · last 13 months vs the same months a year earlier
93.093.894.595.296.094.1Sep 2594.2Oct 2594.0Nov 2593.9Dec 2594.1Jan 2694.4Feb 2695.0Mar 2695.3Apr 2695.4May 2695.1Jun 2694.6Jul 2694.4Aug 2694.5Sep 26
Sep 2025 – Sep 2026 Same months a year earlier (Sep 2024 – Sep 2025) National BP target

Program Health

Last 6 months, including current

Sales
DescriptionAprMayJunJulAugSep
Records Received778687817370
Business Rule Exclusion555677
Eligible Sample728182756664
Invalid Email999877
Missing Email101010988
Invitations Sent536263585149
Successfully Delivered465557524644
Email Capture Rate64.6%68.0%69.3%69.0%68.5%68.7%

Your Open Alerts

Past 30 days

CreatedAlert typeSurvey IDStatus
Sep 28NPS ≤ 6300016New
Sep 24Overall Buying Experience ≤ 3299979Overdue
Kia (CX) · Wireframe · Dashboard / Overall · Sample data

Q4 Sales Consultant Delivery Excellence

Kia Canada recognizes Sales Consultants who deliver an outstanding purchase and delivery experience this quarter. Full eligibility, rewards and timing are in the program details PDF.

Q4 Sales Consultant Delivery Excellence (EN).pdf
PDF · 412 KB
Download

Survey Detail · 299618

Survey type
Sales – Long
Survey score
96.4
NPS
9
Completed
Sep 27, 2026
Dealer
51080 – Milton Kia
Customer
M. Tremblay
VIN
KNA•••••••20807
Model
Telluride SX 2026
Language
English
Alert
None

Responses

Overall, how satisfied were you with your purchase experience at this dealership?10 · Completely satisfied
How likely are you to recommend this dealership to a friend or relative? (NPS)9
Did the Sales Consultant demonstrate the vehicle’s audio, entertainment and navigation functions?Yes
Did the dealership offer to set up your first service visit?Yes
Were you contacted by the dealership within 3 days of delivery?No
Was your vehicle delivered with no issues?Yes
Satisfaction with the Sales Consultant10
Satisfaction with the paperwork completion8

Customer comment

“Very helpful staff. The delivery took longer than promised, but the team kept me updated.”

Alert Information

#36582
Alert ID36582
Survey ID299618
Survey TypeSales
Alert Created OnOct 18, 2026 1:16 PM
Alert Last UpdatedOct 18, 2026 1:16 PM
Alert CategoryOverall Buying Experience ≤ 3
StatusNew

Customer Information

Customer NameM. Tremblay
Customer Phone[555-555-0100]
Customer Emailtremblay@example.com
VINKNA•••••••20807
Model Year2027
ModelEV5

Alert Actions (History)

New alert created
By System
Oct 18, 2026 1:16 PM

Take Action

Call: M. Tremblay · [555-555-0100]
OR
Root cause *
Resolution *

Dealer Information

Dealer Code51080
Dealer NameMilton Kia