Sales Performance
Dealership: 51080 Milton Kia
Last refreshed Sep 29, 2026, 2:42 PM ET
Period type
Start date
End date
Segment
Engine Type
Model Year
Model
EV Models
Select one or more in each group
SSI · Sales Index
96.1Milton Kia · MTD · vs Sep 20250.7
3 of 14
18 of 71
46 of 198
Sales Performance Trend
SSI by month · last 13 months vs the same months a year earlier
Sep 2025 – Sep 2026 Same months a year earlier (Sep 2024 – Sep 2025) National BP target
KPI Execution Rate
% of sales experiences where…
All 5 KPIs met62.5%
Any 4 KPIs met80.2%
Any 3 KPIs met91.7%
Any 2 KPIs met97.8%
National
Alert Metrics
| Created | Alert type | Status |
|---|---|---|
| Sep 28 | NPS ≤ 6 | New |
| Sep 24 | NPS ≤ 6 | Overdue |
| Sep 21 | Overall Buying Experience ≤ 3 | Escalated |
Sales KPIs
Green at or above target, red below (SRS 7.9)
| Description | Completed | KPI met | KPI not met | Gap to target | Target |
|---|---|---|---|---|---|
| Demonstrated vehicle’s Aud/Ent/Nav functions | 42 | 96.3 | 3.7% | +1.3 | 95% |
| Offer to set up first service visit | 42 | 78.7 | 21.3% | +3.7 | 75% |
| Contacted within 3 days of delivery | 42 | 86.0 | 14.0% | -4.0 | 90% |
| Vehicle delivered with no issues | 42 | 92.7 | 7.3% | -2.3 | 95% |
| Review vehicle owner’s manual | 42 | 78.2 | 21.8% | +3.2 | 75% |
Program Health
Last 6 months
| Description | May | Jun | Jul | Aug | Sep | Oct |
|---|---|---|---|---|---|---|
| Records Received | 90 | 98 | 100 | 100 | 99 | 70 |
| Business Rule Exclusion | 1 | 1 | 1 | 0 | 0 | 0 |
| Eligible Sample | 89 | 97 | 99 | 99 | 98 | 69 |
| Invalid Email | 7 | 8 | 8 | 8 | 8 | 6 |
| Missing Email | 0 | 0 | 0 | 0 | 0 | 0 |
| Invitations Sent | 82 | 90 | 91 | 91 | 91 | 64 |
| Invitations Bounced | 6 | 7 | 7 | 8 | 8 | 6 |
| Successfully Delivered | 76 | 83 | 84 | 84 | 83 | 58 |
| Invitations Started | 49 | 52 | 52 | 52 | 51 | 35 |
| Invitations Abandoned | 3 | 3 | 3 | 3 | 4 | 3 |
| Email Capture Rate | 84.9% | 85.2% | 84.8% | 84.5% | 83.9% | 83.9% |
Your Rank
Milton Kia vs district, region and national · MTD
| Measure | Score | District rank | Region rank | National rank |
|---|---|---|---|---|
| SSI (Sales Index) | 96.1 | 3 of 14 | 18 of 71 | 46 of 198 |
| NPS | 91 | 5 of 14 | 22 of 71 | 61 of 198 |
| Dealership Website Index | 94.8 | 2 of 14 | 11 of 71 | 30 of 198 |
| Facility Index | 95.9 | 6 of 14 | 27 of 71 | 74 of 198 |
| Sales Consultant Index | 97.2 | 1 of 14 | 6 of 71 | 14 of 198 |
| “The Deal” Index | 93.6 | 8 of 14 | 35 of 71 | 102 of 198 |
Sales Metrics Performance
Milton Kia · this period vs the same period last year
| Description | Milton Kia | Same period last year | Trend |
|---|---|---|---|
| Completed Surveys | 42 | 38 | ▼ |
| Index and measure scores | |||
| SSI (Sales Index) | 93.8 | 94.8 | ▲ |
| NPS | 85 | 38 | ▼ |
| Dealership Website Index | 93.2 | 93.1 | ▼ |
| Facility Index | 94.1 | 95.4 | ▲ |
| Sales Consultant Index | 94.4 | 95.8 | ▲ |
| “The Deal” Index | 94.7 | 96.0 | ▼ |
| Paperwork Completion Index | 95.2 | 95.4 | ▲ |
| Delivery Process Index | 95.6 | 96.7 | ▼ |
| SSI key performance indicators | |||
| Demonstrated vehicle’s Aud/Ent/Nav functions | 80.6% | 80.2% | ▲ |
| Offer to set up first service visit | 83.7% | 83.5% | ▼ |
| Contacted within 3 days of delivery | 89.1% | 87.7% | ▼ |
| Vehicle delivered with no issues | 96.8% | 95.7% | ▼ |
Recent Comments
Most recent 30 · dot = sentiment (SRS 10.3)
| Survey ID | Survey Score | NPS | Alert Type | Customer Verbatim | Customer | Translate |
|---|---|---|---|---|---|---|
| 297945 | 79.5 | 1 | Overall Buying Experience ≤ 3 | Very disappointed. The finance manager… | A. Nguyen | |
| 298058 | 100.0 | 10 | – | Great sales associate. We appreciate… | M. Tremblay | |
| 298171 | 91.8 | 10 | – | We don’t know very much about your car l… | R. Singh | |
| 298284 | 98.9 | 10 | – | Le personnel a été très compréhensif et à… | L. Martin | |
| 298397 | 100.0 | 10 | – | N/A | J. Roy | |
| 298510 | 52.1 | 0 | NPS ≤ 6 | Je me questionne si c’est un problème de c… | K. Lee |
Kia (CX) · Wireframe · Sales Performance · Sample data