Escalated · Day 6Service
Fixed Right First Time = No
Kia Ste-Foy (62069) · Survey V-20877 · Created Sep 22Take action
Customer
Name
C. GagnonPhone
[555-555-0100]Vehicle
2025 SportageVIN
KNA•••••20920RO date
Sep 18, 2026Advisor
Employee 03Survey response
ASSI 62.4 · NPS 3Fixed right first time?No
Vehicle ready when promised?Yes
Service advisor focused on your needs6 / 10
Contacted after service?No
Likelihood to recommend (NPS)3
“Second visit for the same noise and still not fixed. I had to take another morning off work.”
View full surveyActions history
Escalated to Day 6
Notified Dealer Principal, DPSM, Regional Manager
Sep 30, 9:00 AM · System
Overdue · Day 3
Notified GM and Service Manager
Sep 25, 9:00 AM · System
Note added
“Left voicemail with customer.”
Sep 23, 4:12 PM · Employee 03
Alert created
Service Advisor + Service Manager notified
Sep 22, 10:31 AM · System